SAFE AND SECURE SHOPPING

thefactoryokc.com is a Website run and managed by The Factory LLC (hereinafter referred to as “The Factory”).The Factory cares about keeping your information safe and secure. We appreciate your trust in us handling your information carefully. This page describes our privacy policy. By visiting The Factory, you are accepting the practices described. The Factory takes privacy very seriously. Please read the following information to learn more about our privacy policy (“Privacy Policy”). 

 

 

 

BASIC POLICY

The Factory is bound by strict laws and regulations to ensure that your personal information is protected. Our website protects your information though a secured management system to provide you comfort in knowing that your information is safe and secure when shopping with us on our website.

 

 

DEFINITION OF PERSONAL INFORMATION

Personal information refers to information you provide. Your personal information is defined as information including but no limited to your name, address and telephone number that you choose to provide us with. We receive and store any information that a customer chooses to enter and share with us on our website. This information is only used to enhance your shopping experience, respond to your request, and to directly communicate with you. 

 

USE OF PERSONAL INFORMATION

When visiting thefactoryokc.com some information is received and stored automatically.

"Cookies" are one example of this type of information. Cookies are small text files sent by a website that your hard drive keeps record of. This maximizes your web expiernce by storing information about sites you prefer. If you do not want information collected by the use of cookies, you can set your web browser settings to disable this feature. However, know that disabling this feature may prevent us to provide certain services and cause certain functions to not run properly or as we have intended.

 

 

 

Third-Parties 

We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and help us reach out to customers like you. All information we gather is for the sole purpose of personalizing and improving your experience on our website.

Personal information may be shared with third parties to prevent, investigate, or take action  

regarding illegal activities, suspected fraud, situations involving potential threats to the physical 

safety of any person, violations of our Terms of Service or any other agreement related to the 

Services, or as otherwise required by law.  Personal information may also be shared with a 

company that acquires our business, whether through merger, acquisition, bankruptcy, 

dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will 

post a notice on our home page. Except when required by law. The Factory will never disclose your Personal Information without obtaining your consent.

 

 

 

 

 

 

 

WEBSITE USE

 

When using our website you are agreeing and bound to the terms below, Please read carefully.

If you do not agree with the terms, we please ask that you do not access thefactoryokc.com. The Factory reserves the right to make changes to the website and policies at anytime. All trademarks, logos, branding, and photography are the property of thefactoryokc.com. You may not modify, reproduce, or make commercial use of any content from this website unless permitted by The Factory OKC. The Factory OKC reserves the right to refuse service to any individual  without limitation if it believes that a user’s conduct violates applicable laws or harms the image of The Factory OKC.

 

ERRORS

If a product error, typographical error, or other mistake occurs, we reserve the right to refuse or cancel any orders that may have been placed when the error was listed. If the order was processed and your credit card was charged, we will credit your card to the full amount charged. 

 

 

ORDERING

All products on thefactoryokc.com are in stock and available for order unless stated otherwise. Your order is filled in the order it was received. If the item sells out before your order is processed The Factory will notify within 48 hours. Items in your shopping cart are not reserved.

 

 

PAYMENT

thefactoryokc.com accepts Visa, Mastercard, American Express, Discover & PayPal. To avoid any delays in processing your order, please ensure that your billing information provided matches your banking records.

 

 

SHIPPING

All packages are processed for shipping within 24-48 hours of your purchase.The estimated delivery is used as a guide from the package carrier. The Factory is not responsible for delays on shipping. A tracking number is provided for you to track your package. We are unable to shop to P.O Boxes. Direct signature is required with every purchase, and signature is required upon delivery. Separate orders will be shipped individually and can not be combined. 

 

 

 

INTERNATIONAL ORDERS

 

Customers who access and use the thefactoryokc.com website from outside of the United States are responsible for complying with their local laws and regulations.

International credit cards will be charged on the day your card issuer processes the transaction.

International customers may incur import duty and tax charges. We ask you check with customs for total cost before processing your purchase. 

 

CANCELLATIONS

All returns must be authorized by phone, +1 405 702 4343, or email, customercare@shopthefactoryokc.com within 24 hours for a full refund. For cancelled items, please allow 2­-3 business days for your card to be credited.

 

RETURNS AND EXCHANGES

All returns must be authorized by phone: +1 405 702 4343, or via email customercare@shopthefactoryokc.com. Please contact us regarding store credit or exchange within seven (7) days of receipt of your order. If we are not contacted within seven (7) days, we cannot accept the return. 

 

 The product must be in original condition without any tags removed. Products returned damaged, worn, or altered may not be accepted and may be sent back to customer. All charges related to shipping are buyer's responsibility and are non-refundable. Shipping cost for a replacement item is FREE up to one time per item, however, payment of duty and taxes are still the responsibility of the customer. Select items are not eligible for refunded returns. 

All items sold at a discounted price are final sale. All returns and exchanges must be accompanied by a receipt. The Factory reserves the right to refuse any return at any time. I

 

 

CONTACT

Please contact us with any questions, suggestions, or request.

thefactoryokc.com

 

The Factory OKC

1100 N. Broadway Ave. Suite 103

Oklahoma City, OK 73103

 

+1 405 702 4343

customercare@shopthefactoryokc.com

 

 

 

International Access

 

Customers who access and use the thefactoryokc.com website from outside of the United States are responsible for complying with their local laws and regulations.